Privacy Policy

Privacy Policy

As Freehotelrooms Ltd, (‘’FHR’’, we attach importance to the protection and confidentiality of the information of the users of the ‘‘FHR’’ Web Application ("User").

This confidentiality policy ("Policy") aims to inform the Users about how ‘‘FHR’’ uses the information obtained through the Web Application, the responsibilities of the Users, and the rules and procedures of ‘‘FHR’’ for the protection of confidential information.

1. INFORMATION WE COLLECT

We collect the following information for you to use the application;

When you use the ‘‘FHR’’ Web Application, certain information is collected for processes such as registering your account, providing you with products/services you request, and conducting payment processes.

Users provide their information to ‘‘FHR’’ when they want to use the Web Application, convey their requests, suggestions, and complaints to ‘‘FHR’’ or for other reasons. In this case, certain information of Users such as name-surname, payment information, request, suggestion, and complaint information is collected.

We use identification technologies that enable us to record user transactions and match the device information with the transactions performed in the application in order to ensure that users perform their Web Application experiences in the best way.

2. PURPOSES OF USE OF INFORMATION

The information that ‘‘FHR’’ collects through the Web Application is mainly used for the following purposes:

• To provide services to users through the Web Application,
• To communicate with users; to conclude the requests and complaints,
• To conduct financial and accounting processes related to payments,
• To promote our services; conduct advertising and campaign processes,
• To develop/improve our products and services in accordance with user feedback,
• To personalize our services according to user's preferences, usage habits, and interests,
• To identify and fix system problems regarding Web Applications; conducting information security

processes,

• Measuring user experiences through identification technologies, improving Web Application performance.

The purpose set out in this section refers to the general use of information collected through the Web Application. 

3. INFORMATION SHARING WITH THIRD PARTIES

The information you provide on the Web Application may be shared with third parties in order to achieve the above-mentioned purposes (for example, your information may need to be shared with service providers in order to get technical service). In this context, your information may be shared with our business partners and service providers which support us within the scope of the supply of goods/services. However, when we are asked to share your information in order to fulfill our legal obligations, your information may also be shared with authorized persons, institutions, and organizations.

The information provided by the Users will not be transferred to third parties, except for the purposes specified in the texts provided to the users and when necessary to provide the service.

4. STORING AND PROTECTING YOUR INFORMATION

Your information is retained for the time required by our purpose to collect information. If a special period is stipulated in the legislation for us to store your information, this period is respected. ‘‘FHR’’ takes the necessary technical and organizational measures to protect the systems and databases where your information is stored against data security threats (cyberattack, hash, etc.).

5. KEEPING YOUR INFORMATION ACCURATE AND UP-TO-DATE

It is the User’s responsibility to keep the information provided to ‘‘FHR’’ accurate and up to date. The information requested from you must be conveyed accurately and updated if there is any change. You may update the information you share with ‘‘FHR’’ at any time via the Web Application or by calling ‘‘FHR’’ customer service, your local contact number can be found on our Web-Portal.

When you provide information to ‘‘FHR’’ on behalf of someone else, you undertake that you have the right to share this information with ‘‘FHR’’ / you are authorized to do so.

6. REDIRECTING TO THIRD PARTIES

‘‘FHR’’ Web Application may redirect to other links that are not operated by ‘‘FHR’’. During your visit to any of these links, you are subject to the privacy policies and terms of use of the third party that you visit. ‘‘FHR’’ is not responsible for the policies and practices of these third parties.

7. CHANGES TO APPLICATION AND THIS POLICY

‘‘FHR’’, reserves the right to change, suspend or stop all products and services, information, images, and other items on the Web Application without prior notice.

‘‘FHR’’ reserves the right to make changes and updates to this Policy. It is the User's responsibility to follow the current version of the Policy.

8. RESPONSIBILITY

‘‘FHR’’ is not responsible for any direct or indirect damages and expenses that may occur as a result of any errors, interruptions, delays, viruses, line and/or system failures that may occur during the use of the Web Application.

Last Update: 01/10/2023